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Refund & Return Policy

Thank you for shopping with MCRAE ESSENTIALS LLC. We are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

To qualify for a return, your item must meet the following requirements:
  • The item must be unused, unopened, and in its original packaging.
  • Return request must be made within 14 days of receiving your order.
  • A valid proof of purchase (invoice or order number) must be provided.
Please note that certain products such as clearance items, perishable goods, or hygiene-related items may not be returnable. These products will be clearly marked on the product page.

2. Non-Returnable Items

The following items are not eligible for return or refund:
  • Gift cards and promotional items
  • Perishable goods or consumables
  • Personalized or custom-made products
  • Items marked as “Final Sale” or “Clearance”

3. Return Process

To initiate a return:
  • Contact us at info@mcraeessentialsllc.com within 14 days of delivery.
  • Include your order number, reason for return, and photos (if applicable).
  • Our team will review your request and provide return instructions.
  • Once approved, send the product back to the return address provided.
Note: Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days to your original payment method.
  • If your refund is delayed, please contact your bank or credit card company as processing times may vary.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@mcraeessentialsllc.com with photos of the product and packaging. We will arrange a replacement or a full refund at no additional cost.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@mcraeessentialsllc.com for assistance.

7. Late or Missing Refunds

If you have not received your refund within 10 business days:
  • Check your bank account again.
  • Contact your credit card company or bank, as processing times may vary.
  • If the issue persists, email us at info@mcraeessentialsllc.com for further assistance.

8. Contact Us

For any questions regarding this Refund & Return Policy, please contact us:

MCRAE ESSENTIALS LLC
3 Falcon Ln, Hazlehurst, GA 31539
Phone: 877 81 79 673
Email: info@mcraeessentialsllc.com
Website: www.mcraeessentialsllc.com
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